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Warranty

Big Island Ukulele Co. Warranty

Big Island Ukulele Co. warranty is not transferable from the original owner to a subsequent owner, and does not cover Big Island Ukulele Co. ukuleles purchased outside the US, where Big Island Ukulele Co. distributors assume responsibility for repairs and service.

To help protect your investment, Big Island Ukulele Co. provides this limited warranty. Please review it and keep it handy. And if your ukulele ever develops a problem you believe is covered under warranty, feel free to call with any questions you might have.

Though filling out the registration form online (when available) is not a condition of the warranty, doing so can help us confirm that you are the original purchaser. So, please take a few moments to fill it out.

Warranty

1. Terms and Conditions

BIG ISLAND UKULELE CO. warrants solely to the original purchaser of this BIG ISLAND UKULELE CO. musical instrument that the instrument purchased shall be free from defects in materials and workmanship under normal use for as long as the instrument is owned by the original purchaser, and until the ownership of the instrument is transferred to another (unless otherwise noted by BIG ISLAND UKULELE CO.). This Limited Warranty does not apply: (a) to wear or breakage of frets or strings, or other normal wear and tear of the instrument or its parts; (b) to asserted defects caused by modification, misuse or abuse or improper maintenance of the instrument; (c) to asserted defects involving subjective personal likes or judgements; (d) to asserted defects caused by accident or exposure to extremes of temperature or humidity which cause harm to the instrument; (e) to defects asserted by any purchaser who did not purchase the instrument from an authorized BIG ISLAND UKULELE CO. dealer in the United States of America; (f) to ukuleles owned by non-U.S. residents, or (g) to electrical components not manufactured by BIG ISLAND UKULELE CO.

BIG ISLAND UKULELE CO. INSTRUMENTS PURCHASED OUTSIDE OF OR PERMANENTLY RELOCATED FROM THE UNITED STATES OF AMERICA ARE NOT WARRANTED BY BIG ISLAND UKULELE CO.. WARRANTIES FOR THESE INSTRUMENTS, IF ANY, ARE PROVIDED BY THE AUTHORIZED DISTRIBUTOR OR DEALER IMPORTING BIG ISLAND UKULELE CO. INSTRUMENTS.

2. Limitation on Obligations

The obligations of BIG ISLAND UKULELE CO. hereunder are limited to repair or replacement of parts of the instrument found to be defective under this Limited Warranty. In no event shall BIG ISLAND UKULELE CO. be liable for any indirect, incidental or consequential damages, including but not limited to time, wages or lost profits, of any nature or kind or for damages to or loss of property.

THIS LIMITED WARRANTY IS THE SOLE WARRANTY OF BIG ISLAND UKULELE CO. WITH REGARD TO BIG ISLAND UKULELE CO. “HONU Ukulele™”, “Big Island SERIES™”, LIMITED or CUSTOM EDITION MODELS, AND IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PURPOSE.

3. No Other Warranties

The Limited Warranty set forth herein constitutes the entire warranty and representation of BIG ISLAND UKULELE CO. with regard to its BIG ISLAND UKULELE CO. “HONU Ukulele™”, “Big Island SERIES™”, and LIMITED or CUSTOM EDITION MODELS instruments only. This Limited Warranty shall be controlling over any conflicting terms and conditions of any purchase orders, contracts or invoices which may be executed in connection with the purchase of the BIG ISLAND UKULELE CO. musical instrument. NO representation or warranty made by any BIG ISLAND UKULELE CO. salesperson, dealer, agent, representative or employee shall be binding upon BIG ISLAND UKULELE CO. other than as set forth herein.

4. Claim Procedures

Unless purchaser is notified in writing that repairs and service under this Limited Warranty may be made by an authorized BIG ISLAND UKULELE CO. dealer or authorized BIG ISLAND UKULELE CO. warranty repair center, claims for warranty performance and service shall be made by first contacting the authorized dealer from whom you purchased the instrument and getting authorization to have the instrument sent back shipping and insurance prepaid by the purchaser to the dealer or in some cases to BIG ISLAND UKULELE CO. at the address shown on the face of this Limited Warranty, together with (a) evidence confirming the original purchase by purchaser (such as a copy of the sales invoice or receipt, a credit card slip, or the like); (b) a brief description of the nature of the asserted defect; and (c) the name, address and phone number of the original purchaser to whom the instrument is to be returned.

Please call the dealer prior to shipping your ukulele.

BIG ISLAND UKULELE CO. and the dealer shall review the description of the asserted defect, examine the instrument, and make service, repairs and replacements as appropriate under this Limited Warranty. Upon completion of the service, the instrument shall be returned by BIG ISLAND UKULELE CO. to the original purchaser, shipping and insurance to be paid by the purchaser. In the event it is determined that the asserted defect is not covered by or is excluded from this Limited Warranty, the instrument shall be returned without repairs or replacement, shipping and insurance to be paid by the purchaser.

5. Legal Remedies

Depending upon the state in which you reside, you may have additional legal remedies available under the applicable Commercial Code or Consumer Warranty laws.


Important Care Instructions

Your ukulele is constructed from solid wood that was carefully dried and seasoned. Solid wood will absorb moisture in wet climates and give off moisture in dry climates. If you live in a desert, high mountain, or cold winter region, you will experience dry weather from time to time which could crack your ukulele. If not taken care of properly, your ukulele will crack. This damage is very serious and is not covered by this limited warranty, but can easily be prevented by storing your ukulele in a case and by using a sound hole humidifier.



For further information, please contact us
By mail: Big Island Ukulele Co. 875 Waimanu St. #108, Honolulu, HI 96813
Bu call or fax: TEL(808) 744-8075 · FAX: (808) 356-0911
By email: info@bigislandukulele.com

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Big Island Ukulele Co.

HONU UKULELE

Famous Hawaiian Koa Wood supplier from the Big Island uses expertise in tonewoods to create the HONU series ukulele by Big Island Ukulele Co. that are suited for every level of player, from recreational to paid professional. Finely handcrafted, one-by-one, for those who are price-conscious but unwilling to sacrifice quality, looks, or feel.